Alinto is a European leading email security provider. We operate Cloud services for more than 20 years in France and abroad.
We are recognized as reliable and trustful Company by thousands of famous and demanding customers.
Our DNA: Innovation and customers loyalty! We are continuously investing in developing Next-Gen solutions for both our commercial and open-source solutions (SOGo, MailClenaer).
Present in France (Lyon/Paris), Spain (Barcelona) and Switzerland (Lausanne/Zurich), we invest permanently in developing NextGen innovative solutions for our customers and pay a lot of attention of being well at work.
We are recruiting a Service Manager, support technician located in Lyon (Fr). We are offering a full-time permanent contract at Alinto (France).
Send your application at jobs [at] alinto.com or with the form below.
Mission
Reporting to the group COO
- Ensure the customer satisfaction
- Keep tracking on customers’ requests using ticketing system, according to SLA
- Manage services set-up and upgrades
- Manage customers’ L1 and 2 requests (email or phone) including email tracking (logs search, email routing analysis)
- Contribute to continuous improvement of solutions and Customers Experience
- Take part of anti-spam / anti-virus intelligence
- Contribute to knowledge base enhancement
Personal profile
- Team worker oriented
- Good interpersonal, analytical, and diagnostic capabilities
- Customer satisfaction oriented
- Intellectual curiosity, especially with regards to the new technologies
- Listener, motivated and autonomous
Skills
- Windows environment (client), Messaging (Outlook, Thunderbird, Smartphones), Exchange mail server
- Email protocols and Internet services (DNS, security, routing)
- MySQ, SQ, Linux and command line
- Professional English required; Spanish also appreciated
Working conditions
- Human size company
- 6 weeks paid holidays and over conventional days of seniority
- Lunch vouchers
- Telework and Office mix
Working conditions
- Human size company
- 6 weeks paid holidays and over conventional days of seniority
- Lunch vouchers
- Telework and Office mix
