Alinto is a European leading email security provider. We operate Cloud services for more than 20 years in France and abroad.
Our DNA: Innovation and customers loyalty!
We are recognized as reliable and trustful Company by thousands of famous and demanding customers.
Present in France (Lyon/Paris), Spain (Barcelona) and Switzerland (Lausanne/Zurich), we invest permanently in developing NextGen innovative solutions for our customers and pay a lot of attention of being well at work.
We are recruiting a Technical Support Specialist in the Operation team located in Lyon (Fr). We are offering a full-time permanent contract at Alinto (France).
Send your application at jobs [at] alinto.com or with the form below.
Mission
Reporting to the group COO
- Ensure the customer satisfaction
- Keep tracking on customers’ requests using ticketing system, according to SLA
- Manage services set-up and upgrades
- Manage customers’ L1 and 2 requests (email or phone) including email tracking (logs search, email routing analysis)
- Contribute to continuous improvement of solutions and Customers Experience
- Take part of anti-spam / anti-virus intelligence
- Contribute to knowledge base enhancement
Personal profile
- Team worker oriented
- Good interpersonal, analytical, and diagnostic capabilities
- Customer satisfaction oriented
- Intellectual curiosity, especially with regards to the new technologies
- Listener, motivated and autonomous
Skills
- Windows environment (client), Messaging (Outlook, Thunderbird, Smartphones), Exchange mail server
- Email protocols and Internet services (DNS, security, routing)
- MySQ, SQ, Linux and command line
- Professional English required; Spanish also appreciated
Working conditions
- Human size company
- 6 weeks paid holidays and over conventional days of seniority
- Lunch vouchers
- Telework and Office mix
