Alinto is a European leading email security provider. We operate Cloud services for more than 20 years in France and abroad.
We are recognized as reliable and trustful Company by thousands of famous and demanding customers.
Our DNA: Innovation and customers loyalty! We are continuously investing in developing Next-Gen solutions for both our commercial and open-source solutions (SOGo, MailClenaer).
Present in France (Lyon/Paris), Spain (Barcelona) and Switzerland (Lausanne/Zurich), we invest permanently in developing NextGen innovative solutions for our customers and pay a lot of attention of being well at work.
We are recruiting a Service Manager, support technician located in Saint-Sulpice (CH-VD). We are offering a full-time permanent contract at Cleanmail AG (CH).
send your application at jobs [at] alinto.com or with the form below.
Reporting to the group COO
- Ensure the customer satisfaction
- Manage services set-up and upgrades
- Keep tracking on customers’ requests using ticketing system, according to SLA
- Manage customers’ L1 and 2 requests by email or phone on Email services (logs search, email routing analysis)
- Contribute to continuous improvement of solutions and Customers Experience
- Take part of anti-spam / anti-virus intelligence
- Contribute to knowledge base enhancement
- Team worker oriented
- Good interpersonal, analytical, and diagnostic capabilities
- Customer satisfaction oriented
- Intellectual curiosity, especially with regards to the new technologies
- Listener, motivated and autonomous
- Windows environment (client), Messaging (Outlook, Thunderbird, Smartphones), Exchange mail server
- Email protocols and Internet services (DNS, security, routing)
- MySQL, SQL language, Linux and command line are welcome
- Swiss German is mandatory, French and professional English also required
- Human size company
- 5 weeks paid holidays
- Telework and Office mix (4/5 days)