Technical Support Specialist (M/F) Lyon (telework)

Alinto is a European leading email security provider. We operate Cloud services for more than 20 years in France and abroad.

Our DNA: Innovation and customers loyalty!

We are recognized as reliable and trustful Company by thousands of famous and demanding customers.

Present in France (Lyon/Paris), Spain (Barcelona) and Switzerland (Lausanne/Zurich), we invest permanently in developing NextGen innovative solutions for our customers and pay a lot of attention of being well at work.

 

We are recruiting a Technical Support Specialist in the Operation team located in Lyon (Fr). We are offering a full-time permanent contract at Alinto (France).

send your application at jobs [at] alinto.com or with the form below.

Mission

Reporting to the group COO

  • Ensure the customer satisfaction
  • Keep tracking on customers’ requests using ticketing system, according to SLA
  • Manage services set-up and upgrades
  • Manage customers’ L1 and 2 requests (email or phone) including email tracking (logs search, email routing analysis)
  • Contribute to continuous improvement of solutions and Customers Experience
  • Take part of anti-spam / anti-virus intelligence
  • Contribute to knowledge base enhancement

Personal profile

  • Team worker oriented
  • Good interpersonal, analytical, and diagnostic capabilities
  • Customer satisfaction oriented
  • Intellectual curiosity, especially with regards to the new technologies
  • Listener, motivated and autonomous

Skills

  • Windows environment (client), Messaging (Outlook, Thunderbird, Smartphones), Exchange mail server
  • Email protocols and Internet services (DNS, security, routing)
  • MySQ, SQ, Linux and command line
  • Professional English required; Spanish also appreciated

Working conditions

  • Human size company
  • 6 weeks paid holidays and over conventional days of seniority
  • Lunch vouchers
  • Telework and Office mix

 

Apply for this Job!

We would love to hear from you. Join our team and help shape the future of email technology!



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