# Alinto > Alinto is a European email specialist: sovereign business email servers, email security, SMTP relay and deliverability, and email archiving, for service providers (ISPs, MSPs, telcos), companies and public organisations. Founded in 2000 in Lyon, France, Alinto joined the Jamespot group in 2026 and provides the email layer of Jamespot's sovereign digital workplace. Alinto is "100% email": it designs, operates and secures business email infrastructures, on-premise or in the cloud, with European hosting and open-source technology (SOGo). Its four products are SOGomail (sovereign mail server), Cleanmail (anti-spam and email security relay), Serenamail (SMTP relay for transactional and bulk email) and SOGo (open-source webmail). Key facts: - Headquarters in Lyon, France, with operations in Switzerland, Spain and Canada. - More than 1,000 organisations and close to one million users; more than 100 million emails processed every day for operators, hosting providers, companies and public bodies. - Open-source foundation: SOGomail is built on SOGo, which keeps the code transparent and auditable and makes the service reversible. - Since 2026, part of Jamespot, a French sovereign digital workplace vendor. Together they form one sovereign platform: Alinto for email, Jamespot for collaboration, SafeBrain for AI. - Website languages: English (default), French (/fr/), Spanish (/es/) and German (/de-ch/). ## Your needs - [Secure business email infrastructure](https://www.alinto.com/secure-business-email-infrastructure/): Protect the email infrastructure against viruses, phishing, spoofing, malware and ransomware, keep an always-on email service and keep control of your data. - [Sovereign email server](https://www.alinto.com/sovereign-mail-server/): A sovereign business email server with full groupware features (email, contacts, calendars), built on open-source technology, available on-premise or in the cloud. - [Improve the reliability of email delivery](https://www.alinto.com/improve-reliability-email-delivery/): A private SMTP relay that delivers transactional emails (alerts, password recovery, authentication codes, invoices) promptly, while protecting IP and domain reputation. - [Work with a European alternative to Office 365](https://www.alinto.com/collabnext-collaborative-souvereign-european-project/): CollabNext, a 100% European, sovereign and secure online office suite led by Jamespot under the France 2030 programme, with more than 100 apps, open-source software and SecNumCloud certification. - [Email archiving solutions](https://www.alinto.com/email-security-relay-cleanmail/): Email archiving is delivered through Cleanmail. It keeps a non-modifiable copy of all incoming and outgoing email, attachments included, according to your business rules and legal requirements. ## You are - [Service provider](https://www.alinto.com/email-security-for-service-providers/): Email, email security and deliverability solutions for ISPs, MSPs and service providers, so they can offer reliable email services to their customers without making email their core activity. - [Company](https://www.alinto.com/email-cloud-for-sme/): Secure, scalable and cost-effective enterprise email solutions for small, medium and large organisations that need 24/7 business communication. - [Public sector](https://www.alinto.com/email-security-for-public-sector-healthcare/): Email and email security solutions for public administrations and healthcare organisations, designed for limited internal resources and a high exposure to cyber threats. - [Become a partner](https://www.alinto.com/become-an-email-partner/): The Alinto partner programme for IT service providers and resellers who want to add proven email and email security solutions to their portfolio. ## Solutions - [SOGomail, professional mail server](https://www.alinto.com/professional-mail-server-sogomail/): A secure and sovereign mail server based on SOGo, a proven European alternative to Microsoft Exchange, with webmail, ActiveSync synchronisation of emails, contacts and calendars across devices, and deployment in-house or in the cloud. - [Cleanmail, email security relay](https://www.alinto.com/email-security-relay-cleanmail/): A cloud-based anti-spam and email security relay that uses filtering and AI to eliminate 99.9% of spam and viruses and to block phishing, spoofing and ransomware, on incoming and outgoing traffic, with no change to the existing infrastructure. Includes email archiving. - [Serenamail, SMTP mail relay](https://www.alinto.com/smtp-mail-relay-serenamail/): A SaaS SMTP relay that sends high volumes of transactional and bulk email (from ERP, CRM or mail servers) with carrier-grade deliverability, a real-time traffic dashboard and protection of sender reputation. - [SOGo open source webmail](https://www.alinto.com/sogo-open-source-webmail/): Free, open-source collaborative webmail to share emails, contacts and calendars, compatible with Thunderbird, Microsoft Outlook and mobile clients, and hostable in the data centre of your choice. ## Documentation Official product documentation is published at docs.alinto.com, in English, French, German and Spanish. - [Alinto guides (all languages)](https://docs.alinto.com/guides-alinto): Index of the user and administrator guides for SOGomail, Cleanmail and Serenamail, in English, French, German and Spanish. - [SOGomail - User Guide](https://docs.alinto.com/sogomail-user-guide): Logging in to the SOGomail webmail and using its mail and calendar sections. - [SOGomail - Admin Guide](https://docs.alinto.com/sogomail-admin-guide): Using the SOGomail back office: domain management and mailbox creation and management. - [Cleanmail - User Guide](https://docs.alinto.com/cleanmail-user-guide): Cleanmail for end users: login, user profile, quarantine and spam report, personal filtering rules. - [Cleanmail - Admin Guide](https://docs.alinto.com/cleanmail-admin-guide): Administering the Cleanmail platform: dashboard, realms and hierarchical structure, administrator accounts and permissions, domains. - [Serenamail - User Guide](https://docs.alinto.com/serenamail-user-guide): Using Serenamail: authentication, sending tracking (search engine and dashboards), consumption and quota alerts, logs and APIs. - [Release notes](https://docs.alinto.com/release): Product release notes, including Cleanmail 4.18 (remediation, quarantine storage, advanced filters, greylisting, SPF on allowlists, sender verification). ## Help center: Cleanmail Questions and answers from the Alinto help center (help.alinto.com), available in English and French. - [Cleanmail help center (all articles)](https://help.alinto.com/hc/en-gb/categories/25153723618973-Cleanmail): Cleanmail FAQ, getting started for users, administration and configuration. - [How does spam and virus filtering work?](https://help.alinto.com/hc/en-gb/articles/29031378811037-How-does-spam-and-virus-filtering-work): The Cleanmail filtering layers: combined Relay Black Lists (Spamhaus, Spamcop, Invaluement), multi-level allow and block lists for administrators and users, sender verification on the sending domain's MX server, and more. - [How can I view my quarantine?](https://help.alinto.com/hc/en-gb/articles/28947157592349-How-can-I-view-my-quarantine): Quarantine is available with Cleanmail Evolution and Premium (not First), through the quarantine report or at cloud.cleanmail.eu (France) and cloud.cleanmail.ch (Switzerland); quarantined emails are kept 31 days by default. - [What to do with a false positive?](https://help.alinto.com/hc/en-gb/articles/29002928050077-What-to-do-with-a-false-positive): From the quarantine, release the email to the inbox, report it as "Not spam" to the Spam Fight team, or add the sender or domain to the allow list. - [How to report spam that has arrived in your inbox?](https://help.alinto.com/hc/en-gb/articles/29032078701853-How-to-report-spam-that-has-arrived-in-your-inbox): Report it as spam (false negative) to the Alinto Spam Fight team, or block the sender or the whole domain. - [How to manage your allow and block lists?](https://help.alinto.com/hc/en-gb/articles/28995102705693-How-to-manage-your-allow-and-block-lists): Allowlisted senders skip full filtering and are delivered; blocklisted senders are quarantined or rejected depending on the policy. Rules are added from the quarantine report or the Cleanmail platform. - [I reported a newsletter as spam, why am I still receiving it?](https://help.alinto.com/hc/en-gb/articles/29032930314397-I-reported-a-newsletter-as-spam-why-am-I-still-receiving-it): Cleanmail classifies messages that contain an unsubscribe link as newsletters, not spam; to stop them, unsubscribe through the link in the message. - [I reported a @gmail.com address as spam, why am I still receiving emails from that sender?](https://help.alinto.com/hc/en-gb/articles/29032977185693-I-reported-a-gmail-com-address-as-spam-why-am-I-still-receiving-emails-from-that-sender): Cleanmail can block specific domains, but not large public domains such as gmail.com, outlook.com or icloud.com, which would block billions of legitimate addresses. - [How to enable 2FA (two-factor authentication) on Cleanmail?](https://help.alinto.com/hc/en-gb/articles/29032159474333-How-to-enable-2FA-two-factor-authentication-on-Cleanmail): Enable two-factor authentication from your profile and scan the QR code with an authenticator app (TOTP Authenticator, Google Authenticator, Microsoft Authenticator). - [How do I change my password on Cleanmail?](https://help.alinto.com/hc/en-gb/articles/29031811579037-How-do-I-change-my-password-on-Cleanmail): Click your name in the top-right corner to open your profile, fill in the password fields and save. - [What should I do if my Cleanmail account is blocked?](https://help.alinto.com/hc/en-gb/articles/30095027625245-What-should-I-do-if-my-Cleanmail-account-is-blocked): After three failed password attempts, the account is locked for 10 minutes; it cannot be unlocked manually, wait 10 minutes and try again. - [How do I reset my users' passwords on Cleanmail?](https://help.alinto.com/hc/en-gb/articles/29031896749085-How-do-I-reset-my-users-passwords-on-Cleanmail): Administrators go to Administration > Domains > Accounts, select the user and send a password reset email; the link is valid for 6 hours. - [How do I disable quarantine reports for my users?](https://help.alinto.com/hc/en-gb/articles/29032125358493-How-do-I-disable-quarantine-reports-for-my-users): Administrators can disable quarantine reports for a whole domain (Domains > Policies) or for individual users. ## Help center: SOGomail - [SOGomail help center (all articles)](https://help.alinto.com/hc/en-gb/categories/28908556678045-Sogomail): SOGomail FAQ, getting started for users, administration and configuration. - [How do I set up my mailbox in Outlook?](https://help.alinto.com/hc/en-gb/articles/28947493621405-How-do-I-set-up-my-mailbox-in-Outlook): Connect SOGomail to Outlook with Exchange ActiveSync (email, calendar and contacts) or IMAP/POP with SMTP (email only, calendar through CalDAV); the server name is mail.sogomail.eu. - [How do I configure my mailbox on Thunderbird?](https://help.alinto.com/hc/en-gb/articles/29024109813789-How-do-I-configure-my-mailbox-on-Thunderbird): Thunderbird supports POP, IMAP, SMTP, CalDAV and CardDAV to synchronise email, calendar and address book; with POP, only the last 14 days of email stay on the server. - [How do I set up my calendar on my phone?](https://help.alinto.com/hc/en-gb/articles/28994951442973-How-do-I-set-up-my-calendar-on-my-phone): On iPhone and Android, use Exchange ActiveSync, IMAP/SMTP, CalDAV and CardDAV; avoid POP on mobile. - [How do I share my calendar?](https://help.alinto.com/hc/en-gb/articles/28994956202781-How-do-I-share-my-calendar): Give access rights to a person, who is notified by email and then subscribes to the calendar. - [How do I set up an automatic out-of-office message?](https://help.alinto.com/hc/en-gb/articles/28948357930781-How-do-I-set-up-an-automatic-out-of-office-message): In Preferences > Mail > Vacation; by default, the same sender receives the auto-reply again only after 7 days (minimum 1 day). - [How to automatically generate a Jitsi video link](https://help.alinto.com/hc/en-gb/articles/31569250545565-How-to-automatically-generate-a-Jitsi-video-link): In the calendar, create an event and click "Create Jitsi meeting" to add a video conference link. - [How to enable 2FA (two-factor authentication) on SOGomail?](https://help.alinto.com/hc/en-gb/articles/29032168321949-How-to-enable-2FA-two-factor-authentication-on-Sogomail): Tick two-factor authentication in the General preferences and use a free authenticator app such as TOTP Authenticator. - [How to change my password on SOGomail?](https://help.alinto.com/hc/en-gb/articles/29031834195741-How-to-change-my-password-on-Sogomail): From the top-right icon, go to Password, enter the current password, then the new one, and save. - [How to recover an .eml file?](https://help.alinto.com/hc/en-gb/articles/29032647816605-How-to-recover-an-eml-file): In SOGomail, open the email and choose "Download message"; in Thunderbird, use "Save as"; Outlook cannot save an open email directly as .eml. - [How do I reset my users' passwords on SOGomail?](https://help.alinto.com/hc/en-gb/articles/29031950974109-How-do-I-reset-my-users-passwords-on-Sogomail): Administrators open Domains > Mailboxes, select the account and change the password in the General tab. ## Help center: Serenamail - [Serenamail help center (all articles)](https://help.alinto.com/hc/en-gb/categories/28908610168989-Serenamail): Serenamail FAQ and general questions about sending tracking, consumption and logs. - [How to track Serenamail sendings?](https://help.alinto.com/hc/en-gb/articles/29033295439901-How-to-track-Serenamail-sendings): The sending tracking page shows dashboards for a chosen period (the last hour by default, up to 4 days), filtered by policy, sender, recipient and status. - [How can I check my consumption?](https://help.alinto.com/hc/en-gb/articles/29033298922909-How-can-I-check-my-consumption): In the Serenamail console (cloud.serenamail.eu), the Consumption menu shows real-time usage per daily or monthly policy, with a consumption gauge. - [How can I change my quota permanently or temporarily?](https://help.alinto.com/hc/en-gb/articles/29033390919837-How-can-I-change-my-quota-permanently-or-temporarily): An alert email is sent at 80% or 90% of the quota; when the quota is exceeded, sending is blocked until the next day or month. Contact Alinto support to move to a larger gateway. - [How do I export my logs?](https://help.alinto.com/hc/en-gb/articles/29033395315485-How-do-I-export-my-logs): In the console, open Logs, filter by date, sender, email ID, policy, recipient or status, and download the results as an Excel file. - [How do I interpret my log export?](https://help.alinto.com/hc/en-gb/articles/29033671502365-How-do-I-interpret-my-log-export): The export lists date, sender, recipient and status. The five statuses are Sent, Deferred (retried for five days), Bounce (permanently undelivered), Rejected (not authorised by Serenamail) and Expired (deferred for more than five days). ## Help center: Tips and best practices - [Tips and best practices (all articles)](https://help.alinto.com/hc/en-gb/categories/28909006598045-Tips-and-Best-Practices): General email delivery questions and email security best practices. - [I haven't received an email, what should I do?](https://help.alinto.com/hc/en-gb/articles/29031610788637-I-haven-t-received-an-email-what-should-I-do): Check the Cleanmail quarantine and release the email if it is there; otherwise ask your administrator to check the Cleanmail logs, and also check your Spam folder. - [My email is in "deferred" status. Will it be delivered?](https://help.alinto.com/hc/en-gb/articles/29035134337821-My-email-is-in-deferred-status-Will-it-be-delivered): A deferred email is not rejected: the recipient's server could not accept it yet, and delivery is retried automatically for up to five days before it bounces. - [My email has a "hard bounce" status, will it be delivered?](https://help.alinto.com/hc/en-gb/articles/29035093615517-My-email-has-a-hard-bounce-status-will-it-be-delivered): No. A hard bounce means the address is permanently unreachable, for example a wrong or deleted address, suspicious content, a misconfigured sending domain (DNS, SPF, DKIM, DMARC) or a blocked sender. - [I received a mailer-daemon message, what does it mean?](https://help.alinto.com/hc/en-gb/articles/29031694114205-I-received-a-mailer-daemon-message-what-does-it-mean): Your email was not delivered. Common reasons are a wrong address, a full mailbox, a message over the size limit or a message flagged as spam. - [Why are my outgoing emails being blocked?](https://help.alinto.com/hc/en-gb/articles/29031655935517-Why-are-my-outgoing-emails-being-blocked): Messages over 35 MB or sent to more than 100 recipients are blocked; reduce the size or split the recipient list, otherwise the outgoing filter may have flagged the message. - [How to activate the DMARC protocol on your domain?](https://help.alinto.com/hc/en-gb/articles/30026609018397-How-to-activate-the-DMARC-protocol-on-your-domain): Configure SPF and DKIM first, then publish a DMARC TXT record (_dmarc.yourdomain) with a none, quarantine or reject policy. - [I think my Cleanmail or SOGomail account is compromised, what should I do?](https://help.alinto.com/hc/en-gb/articles/29035244303645-I-think-my-Cleanmail-or-Sogomail-account-is-compromised-what-should-I-do): Change your Cleanmail and SOGomail passwords, run a full antivirus scan and contact your administrator; bounce messages may continue for up to five days. - [General information](https://help.alinto.com/hc/en-gb/articles/29031718821277-General-information): Alinto technical references: MX (mail.cleanmail.eu), SPF record, login URLs for SOGomail, Cleanmail and Serenamail, and API URLs. - [Glossary](https://help.alinto.com/hc/en-gb/articles/29031472670365-Glossary): Definitions of email terms such as DKIM, DMARC, false negative, false positive and .eml file. - [Opening a support ticket: best practices](https://help.alinto.com/hc/en-gb/articles/29031245000349-Opening-a-Support-Ticket-Best-Practices): What to include in a support request: the platform concerned, the affected domains and, for a specific email, its timestamp, sender and recipient. ## About Alinto - [About us](https://www.alinto.com/about-us-alinto-email-service-provider/): The history, European vocation and commitments of Alinto, founded in 2000. - [Our expertise](https://www.alinto.com/email-expertise-for-telco-carrier-grade/): More than 20 years of expertise in email servers, email security, deliverability and cloud operations. - [Alinto joins Jamespot](https://www.alinto.com/news/alinto-joins-jamespot-and-strengthens-its-sovereign-digital-workplace-offering/): The announcement of Alinto joining the Jamespot group to strengthen the sovereign digital workplace offering. - [Contact](https://www.alinto.com/contact-email-provider/): Contact an Alinto email expert, request a demo or a trial. ## Optional - [Resources](https://www.alinto.com/resources/): Success stories, whitepapers and brochures. - [Blog](https://www.alinto.com/blog-mail-tips/): Articles on business email, security and migration. - [News](https://www.alinto.com/news/): Company news. - [Alinto in French](https://www.alinto.com/fr/): French version of the website. - [General Terms and Conditions of Sale](https://docs.alinto.com/Conditions-3f073ee41125804ab02cc79613ba578c): Alinto's terms of sale, in English and French.